Order FAQ

Need help for payment and order? The following FAQ offer quick and clear assistance for you. If you failed to find satisfied answers on this page, please contact our Customer Service for help.

Payment & Delivery

Q: Is it secure to purchase the software from your Website?
A: Absolutely. Our website is McAfee security scanned. About payment, we cooperate with Digital River (SWREG, ReaNow) and PayPal. SSL encryption is applied during the trade. All the information and data you provided for the trade are protected.
McAfee: http://www.siteadvisor.com/sites/www.windowsloginrecovery.com/
SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
Q: Is my privacy been protected on the filling-up form sheet or not?

Yes, your privacy will be protected. It is only used for examining and fulfilling contracts and providing technical support. Any of your personal data will not be passed, sold or rented to the third parties unless your express authorization or some legal obligation. Go ahead to fulfill the form sheet at ease.

Q: What payment methods do you support?
A: Payment Options:
- Credit Cards via Secure Online Ordering –(Recommended) Instant Delivery!
- UK check, US check, Post check.
- Bank wire / International Money Order.
- PayPal.
Q: How can I know if my order is processed successfully or not?
A: Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: SWREG, RegNow or PayPal. You will also receive a confirmation e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.
If your order is successful, but you have not received the confirmation e-mail after 12 hours, please contact our support team.

Note: To get prompt and specific support, please provide the order number or attach the confirmation e-mail from payment platform. This will help us locate your order soon.
Q: How to finish the payment with my bank card/credit card?
A: Please follow these steps:
1. Click Buy or Buy Now on the product page of our website, and you will see a product list page pop up.

2. Check the list, and remove Extended Download Service and other unnecessary items by clicking the trash can icon.

3. Click Secure Checkout, and the Web page will lead you to next page. Fill in your card information on the page, and follow the on-screen instructions to complete the order.

Order information

Q: What is your Upgrade Policy?
A: Most of our programs offer registered users perpetual upgrading service.
Any customers who want to upgrade the purchased program to a more powerful one, just pay the price difference. Please contact us freely and make clear your reasons if you really need upgrading.
Q: After placing the order, can I cancel it?
A: We are sorry that your order can not be canceled.
Due to orders are processed and fulfilled automatically, once an order is processed, it cannot be canceled. If you want a refund, please see our Refund Policy
Q: Where to download the program if I lost the original installation file/disc?
A: Please contact and told your order number to our Customer Service, once we confirmed the situation, we will provide you another download link.
Q: If I purchased the wrong product by mistake, can I exchange it for the right one?
A: Please purchased your aimed product firstly, and then contact and told your order information to our Customer Service, once we confirmed the situation, we will refund your money back for the wrong product as soon as possible.
Q: What is "Extended Download Service"?
A: The Extended Download Service is an optional service offered by the payment processor (SWREG) with additional cost. Once you purchase the service, no matter what version your product is, you’ll be entitled to re-download in 2 years. It means that the service provider will keep backup copy for your purchased product and allows you re-download the software from the link we gave you at any time.
Q: Do I have to purchase this "Extended Download Service"? What if I don't want to purchase it?
A: The short answer is NO. Once you purchase any product, you can retrieve the download and registration information of the product you purchased for free.

Refund policy

Q: What is your Refund Policy?
A: Before purchase, please try the trial version of your target product firstly to make sure that our products are compatible with your system and satisfy you.

We'll refund your money in 90 days after purchase due to the following reasons:
1. You have ordered a wrong product, and then purchased the right product from us. We can refund you for the wrong product.
2. Our products work failed for you, and our technical support team failed to provide effective solutions within 90 days.

We don't accept your refund demands due to the following reasons:
1. Ask for refund for technical reasons, but refuse any assistance from our support team or without detailed description of your problem,
2. Fail to receive the download link for the product, and don't try to contact us.
3. Change your mind after placing an order.
4. Demand refund for other irrelevant problems after our products successfully solves your problem.
Q: When can I get my money back?
A: Once your refund request is approved, it will take 3-7 business days to refund your money.