Q:	Does your software work security on my own PC?
A:	Sure, Windows Login Recovery has passed the anti-virus test to ensure it been taken use of securely on any brands of PC or Server, since it will not carry any viruses, or other unsafe files. Please view the websites below to check its security by yourself.

Q:	I failed to download the already purchased software. What can I do then?
A:	As long as you completing payment, we will send you an order confirmation via email, which contains your download link and license information. All you need to do is to follow the license information and click your download link to download your purchased software.

Q:	I failed to download the software, what can I do?
A:	You can download the software by the help of the third party software instead then, which includes Orbit, IDM, Flashget, etc.

Q:

After installed the software, I still cannot reset password successfully, why?

A:

Firstly, make sure you installed the full version of the software but not the trail version. Only the full version can fulfill its function to reset password, or else the password reset process will be failed. The trial version will list all the user names of Windows only, but cannot remove or reset their passwords. So that you have to uninstall the trial version and then install the full version instead.

Q:	I cannot find my CD/DVD, what can I do?
A:	Firstly, check whether your CD/DVD burner is connected to your PC properly, and then make sure your CD/DVD burner is working fine.

Q:

I failed to burn a CD/DVD reset disk, what should I do?

A:

1. Above all, you had better select the CD/DVD comes with high quality to take use of, such as TDK, Sony, BenQ, Panasonic, etc. It could be the wrong of your burner software, so that you can use other software instead, such as Nero, Sonic, Roxio, etc. Here we recommend you to take use of BurnCDCC, which is pretty easy-to-use. With it, firstly find its install address, if it is C drive, then you can burn the ISO image file of the software to CD/DVD to start reset password. The following is the version of the ISO file storage address: Standard: C:\Program Files\Windows Login Recovery Standard\usbdos\WindowsLoginRecovery.iso Professional: C:\Program Files\Windows Login Recovery Professional\usbdos\WindowsLoginRecovery.iso Enterprise: C:\Program Files\Windows Login Recovery Enterprise\usbdos\WindowsLoginRecovery.iso Ultimate: C:\Program Files\Windows Login Recovery Ultimate\usbdos\WindowsLoginRecovery.iso 2. If still fail to burn the CD/DVD reset disk, please try another computer or CD-ROM instead to burn the password reset disk. If you still failed to burn the CD/DVD reset disk, you can try another PC or CD-ROM instead to start the burning. In case that you have any other questions on how to burn CD/DVD reset disk, please contact our Customer Service to get free technique support.

Q:	How to make sure whether the disk has burn successfully or not?
A:	By taking a view of the capacity of your CD/DVD, which is about 30MB, you can make sure whether it is successfully burned or not.

Q:	I failed to find my USB drive, what can I do?
A:	Above all, please make sure your USB drive is well connected to the computer and works fine, then check whether the USB port works fine.

Q:	There are plenty kinds of USB drive, which kind of USB drive should I choose for?
A:	You can choose the certain USB drive according to its capacity.

Q:

I came across the sentences "Please backup the data on the USB Flash Drive firstly. Get ready for the burning?" What does that mean?

A:

Well, if your USB drive is not a blank one but comes with data or files, you had better back up the data or files before start burning the ISO image, or else after burning the ISO image file onto the USB drive, you will find that the data or files on the USB drive will be overwritten. So that we informed each user to make sure their USB drive is blank and backup the data or files before start burning the ISO image.

Q:

I failed to burn a USB reset disk, what should I do?

A:

1. Please take use of the high quality of USB drive, such as Kingston, PNY, ADATA, SanDisk, etc. 2. If you still failed to burn the USB drive disk, it could be the wrong of your PC, please use another PC instead to start the burning process. 3. If you copy the program to your USB drive directly, it will fail to reset password for you. The right process is to use our software to burn files to your USB drive instead. If you have any more questions on how to burn USB drive disk, please contact our Customer Service to get free technique support.

Q:	How could I know the disk has successfully burned?
A:	By taking a view of the capacity of your USB drive, which is about 30MB, you can make sure whether it is burned successfully or not.