Questions on Order

1). Why when I click "Buy Now" on your site, I'm navigated to another website, does it safe?
2). How can I know that I have placed an Order?
3). What currencies do you use?
4). How to pay? Which is the quickest way for me to pay and buy the software?
5). I want to remove my Windows password in no time, as I'm urgent in using it, which is the short-cut to get the product as quick as possible?
6). After payment, how long will I receive the email containing the download link?
7). What's the Credit Card number form?
8). How will the charge show up on my credit card?
9). Is an invoice possible? How can I receive it?
10). What about the sales tax?
11). I'm not in the United States, do I have to pay customs fee?
12). Can I change my shipment method after I have placed the Order?
13). I've paid, but I have not received a download URL. Why?
14). What if the downloading is stopped before it is completed?
15). Can I re-download the software that I've already purchase?
16). How about my privacy on the filling-up form sheet?

Frequently Asked Questions (FAQ):

1. Why when I click "Buy Now" on your site, I'm navigated to another website, does it safe?

Yes. Please take it easy for the navigation. After you click "Buy Now" on our site, you are automatically navigated to RegNow, which is the world's leading software transaction service provider with the most complete registration and software payment solutions. Please take it easy to fill out the form to purchase the product.

2. How can I know that I have placed an Order?

Immediately after your payment, you will receive an email for the conformation of the transaction, containing the confirmation information, your invoice and the receipt.

3. What currencies do you use?

We accept USD, EUR and GBP. If unfortunately, you are not using these currencies, we recommend you to use a currency converter to see the approximate cost of the product in your local currency, and pay with your local currency.

4. How to pay? Which is the quickest way for me to pay and buy the software?

Generally, Credit Card is the quickest for payment, as you will receive an email containing the download link in minutes while you are placing the order. Of course we accept all kinds of payment methods, like Credit-card online, Credit-card by phone, Credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail, etc.

5. I want to remove my Windows password in no time, as I'm urgent in using it, which is the short-cut to get the product as quick as possible?

It's better to use Credit Card, for you can receive the download link immediately after the payment.

6. After payment, how long will I receive the email containing the download link?

It depends on the payment method you use. Credit card is the fastest. After you submit the Order form, the download link will be automatically displayed to you, simultaneously an email containing the download link, too.

7. What's the Credit Card number form?

Just enter the continuous string of the numbers will be OK. Do not use dashes or spaces.

8. How will the charge show up on my credit card?

The charge will appear on your credit card with the product name you have purchased.

9 .Is an invoice possible? How can I receive it?

Yes. After payment, you will receive the invoice together with the download link.

For orders paid by Credit Card or direct debit from your bank account (electronic debit or online bank transfer), we will issue an invoice in no time.

For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received.

In any case, we will automatically email your invoice or Order confirmation to your billing address. The Order documents are sent as PDF attachments with the email.

PDF is short for Portable Document Format, a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.

10. What about the sales tax?

RegNow charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska and Utah. Sales tax is automatically computed on both product(s) and shipping costs.

11. I'm not in the United States, do I have to pay customs fee?

Yes. If you live outside the United States, custom and tariff fees may apply according to the import law in your country. These fees are not collected by this company and this company doesn't have control of these fees.

12. Can I change my shipment method after I have placed the Order?

Sorry, you can't change your shipment method after your Order has been submitted. The Order is immediately sent to the fulfillment agency and can no longer be changed by our system.

13. I've paid, but I have not received a download URL. Why?

Please make sure you have input the correct email address when submitting your order. For other cases, please feel free to contact us at support@windowsloginrecovery.com.

14. What if the downloading is stopped before it is completed?

If the download is terminated unintentionally, you have to re-download the file in its entirety prior to installing your product.

15 .Can I re-download the software that I've already purchase?

Yes. You just need to locate your download link in your order confirmation email.

16. How about my privacy on the filling-up form sheet?

Your private information will be protected and used for the purpose of examining and fulfilling contracts and providing technical support, etc. Use of the data beyond these parameters is not permitted. Any of your personal data will not be passed to third parties, sold or rented unless we have received your express authorization to do so or are legally obligated to forward such data.